Returns

Returns of Products based on Law 2251/1994 (Government Gazette 191 A '/ 16 November 1994) in combination with the Joint Ministerial Decision (K.Y.A.Z1-891 / 30.8.2013)

The customer / user has the right to withdraw unjustifiably from the distance purchase of a product within an exclusive period of fourteen (14) calendar days. In this context, within fourteen (14) working days from the date of receipt you have the opportunity to return the purchased products directly to the headquarters of the company or to any physical store of the company of his choice or to send them at his own expense to the headquarters of the company

In particular, the customer has the above right to return a product he has purchased from the online store without stating the reasons, under the following terms and conditions:

(i) Within a period of fourteen (14) calendar days from the delivery of the products or their receipt (when the Customer has chosen "receipt from the store") and in case of many goods ordered by the Customer with one order and delivered separately by the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter "Withdrawal").

(ii) This withdrawal is unjustified and the Customer must return the product exactly in the excellent condition in which it was received. In particular, the returned product should not have been used, should be in excellent condition, just before sale, in its complete original packaging (box, nylon, foam, etc.) which should not have tears or damage / alterations) and with all the contents of the original packaging (instructions for use, specifications and warranties, connection cables, installation software, etc.). In addition, in order for the product to be returned, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document.

(iii) The return of the item is accepted, only if the Customer has previously paid any amount charged to the company for sending the product to him and the shipping costs for its return.

(iv) In order to exercise the right of withdrawal / return, you must, prior to the expiration of the relevant deadline, notify your intention to withdraw in writing by sending your request to the customer service email address elektrolyseis@gmail.com.

(v)It is pointed out that the responsibility for loss, damage or destruction of the product lies with the customer until the receipt of the product by the company. Before each return it is recommended to contact the Customer Service Department of the company or by e-mail to elektrolyseis@gmail.com

(vi)The refund of the amount related to the returned product will be completed within five (5) days from the date of receipt by our company. (vii) The Customer is liable for compensation to the company, if he made use other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the company is entitled to agree with the Customer compensation even with mutual compensation.

(viii) A product that was sold with an extra gift must be returned with the extra gift, otherwise the value of the gift will be deducted from the refund.

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